The Rise of Robots in the Hospitality sector

The Rise of Robots in the Hospitality sector

Edited By Prerna Goel | Updated on Sep 21, 2020 06:05 PM IST | #NCHM JEE

The Rise of Robots in the Hospitality sector: From artificially intelligent chatbots to robot assistants, the hospitality and travel industry has been designing robots to support the customer service process. Robots in the hospitality industry are deployed to improve guest’s experience. The tech driven revolution in hotel management in India is sure to put the students’ career in the hospitality industry in danger. Artificial Intelligence will allow guest experience to become so much better. Chatbots are already making the booking experience easier. Every hotel chain from Marriott and InterContinental to Taj and ITC is studying the changing consumer and new guest expectations, and beginning to redo their services accordingly. As a result of COVID-19 impact on the hospitality sector, the need to avoid human contact and labour shortage have given new urgency to the adoption of robots in hotels and restaurants. Let us dig deep into the changes that are supposed to happen by 2030 in this digital era of hospitality with the rise of robots in the hospitality industry.

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What are Robots?

When discussing robots and their uses, it is important to first establish what they actually are. In simple terms, a robot is a machine, which has been built to carry out complex actions or tasks automatically. Some robots are designed to resemble humans and these are called androids, but many robots do not take such a form.

Modern robots can be either autonomous or semi-autonomous and may make use of artificial intelligence (AI) and speech recognition technology. With that being said, most robots are programmed to perform specific tasks with great precision, with an example being the industrial robots seen in factories or production lines

Technology Impact in Indian Hotels

Giving a new look to the hospitality careers after crippling lockdown, some of the top notch hotel brands that also provide highest packages to hotel management graduates have considered deploying robots to prevent human touch. Check the highlights here.

  • Some of the leading five-star hotel chains in India, including the one run by ITC Ltd, are in talks with robotics companies to deploy humanoid robots to interact with customers, help them check-in and serve food in restaurants

  • The Oberoi hotel chain is not deploying humanoid robots in the reception and restaurants but using artificial intelligence (AI) to automate some processes

  • Firms offering these robots such as Milagrow and Universal Robots have seen an increase in enquiries for humanoid robots and cobots.

  • These cobots can cook and prepare coffee

  • However the cost of humanoid robots start at ₹4 lakh and go up to ₹12 lakh and cobots by Universal Robots cost ₹16-22 lakh

Advantages of Robots in Hotels in India

According to Rajeev Karwal, founder, Milagrow Robots, “The novelty value and the need of distancing the humans from other humans due to the pandemic are currently very high.” There are more advantages suited to the replacement of humans with artificial intelligence. These are:

  • Robots and automation shall improve our quality of life and newer job opportunities

  • Robots, will assist in contactless service including various cleaning activities

  • These robots can do any job humans can do, perhaps much more effectively and efficiently and without falling ill, needing breaks or offs, and most importantly, without having to isolate themselves during a pandemic.

  • By 2025, many technologies that are just emerging today will have moved into mainstream operation. Robotic process automation (RPA), for example, will disrupt hotels’ booking and loyalty processes in positive ways.

Rise of Machines vs Human Workforce

Can the rise of the robot be the demise of the server, chef and bartender? Well according to some top hospitality employees of Hotel brands, it will definitely have a huge impact on the workforce because they already have initiated the contactless dining, check-in, etc. Robots are a matter of debate, with both advantages and disadvantages. On the flip side, increased automation could lead to a job crisis due to fewer reversible jobs, while initial robotic investment and maintenance costs can be high. They can not also act outside their programmed parameters, which means that they can not adapt to unforeseen situations.

Hence, now is the time of reinvention and reimagining, with technology playing an integral role in this ‘new normal’, but we must also understand it is not to the detriment of the human touch

Frequently Asked Questions (FAQs)

1. What are robots?

Robots are the artificial intelligence machines designed by humans.

2. Why is the hospitality industry focusing on the use of robots?

The main motive behind this is to minimise the human touch after the novel coronavirus pandemic.

3. Is the rise of robots likely to cause impact on jobs in hospitality?

As  a matter of fact, yes one can consider the demise of chefs, servers and bartenders.

4. What is one of the biggest disadvantages of robot usage?

They can not also act outside their programmed parameters, which means that they can not adapt to unforeseen situations.

5. What is the cost of the humanoid robots in India?

The cost of humanoid robots start at ₹4 lakh and go up to ₹12 lakh and cobots by Universal Robots cost ₹16-22 lakh.

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Questions related to NCHM JEE

Have a question related to NCHM JEE ?

Hello John,

With an AIR of 586 in NCHM-JEE, you have a reasonable chance of getting into IHM Pusa, especially if the past cutoffs were around 200-400. Your rank is competitive, and while IHM Pusa is one of the top institutes, there might still be a possibility of admission depending on the final cutoffs and the number of seats available.

Keep an eye on the counseling process and cutoff updates to confirm your admission status.


I hope this answer helps you. If you have more queries then feel free to share your questions with us we will be happy to assist you.

Thank you and wishing you all the best for your bright future.




Hello Aspirant,

For different sections, books of NCHM JEE are enlisted below :-

@English Language

Arihant General English for all Competitive Examinations (English) by Hari Mohan Prashad

Pearson’s English

High School English Grammar & Composition Revised Edition (English) 1st Edition by Wren and Martin


@Numerical Ability & Scientific Aptitude

Quantitative Aptitude by RS Aggarwal

Quantitative Aptitude by N.K. Singh

Quantitative Aptitude by Arihant

S Chand’s 30 days wonder for Maths


@Reasoning & Logical Deduction

Verbal Reasoning Book by R S Agarwal

Quantitative Aptitude ebook (ALL Parts Solved) by R S Agarwal

Verbal and Non-Verbal Reasoning by RS Aggarwal

501 Challenging Logical reasoning Practice Book


@Service Sector Aptitude

Arihant - The ultimate guide for Hotel Management

R Gupta’s book for Hotel Management


@General Knowledge & Current affairs

Pratiyogita Darpan

Manorama Yearbook

Lucent’s GK

Pearson India Yearbook

Arihant General Knowledge


For more details kindly check out the link given below :-

NCHMCT JEE Books 2022- Subject-wise Best Books for NCHM JEE Preparation (careers360.com)


I hope this information helps you.

Good Luck!!

Dear Student ,

IHM Lucknow , better can say Institute of Hotel Management, Catering Technology and Applied Nutrition, Lucknow is a public college under Ministry of tourism , Govt of India .

It was established in 1969 . Total 19 faculty currently works here .

The following courses is offered here :

  • B.Sc Hospitality and Hotel Administration
  • Diploma in Bakery and Confectionery
  • Diploma in Food and Beverage Service
  • Diploma in Food Production
  • M.Sc Hospitality and Hotel Administration

Facilities : Hostel, Library, Guest Room etc. facilities are available there

To know more about the courses, refer this :

https://www.careers360.com/colleges/institute-of-hotel-management-catering-technology-and-applied-nutrition-lucknow

Hope this helps !

Hello,

National Testing Agency (NTA) will release the NCHM JEE 2022 admit card in online mode tentatively in the first week of June 2022 on the official website, nchmjee.nta.nic.in. Visit the official website of NCHM JEE, nchmjeenta.nic.in. Click on the ‘NCHM JEE 2022 admit card’ tab. Enter your application number and date of birth. NCHMCT JEE 2022 admit card will appear on the screen. Download the admit card and take multiple printouts of the same for future reference. Keep an eye on the official website for the latest information.

Hi aspirant....!

Hope you're doing great...!

So, in response to your question. NCHMCT (National Center for Health Metrics and Technology ( NATIONAL COUNCIL FOR HOTEL MANAGEMENT AND CATERING TECHNOLOGY). The examination must be completed in the month of May. However, due to unforeseen circumstances, it has been postponed till June 18th, 2022. The admission cards are expected to be released in May. They did not however, they will release them. They will create an account for you on their official website. Please keep yourself up to date.

Hope this will helps you...!

GOOD LUCK....!

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