The Oberoi Group’s STEP programme (Above) offers hospitality students the opportunity to acquire all round and specialized skills and knowledge in all departments of a hotel
Chris Moloney, former Chief Operating Officer (South West Asia) of InterContinental Hotels Group makes an interesting point. “India has enough talentâ¦people here have the natural sense of hospitality,” Moloney says. This doesn’t come as a surprise. The concept of Athithi Devo Bhava (Guest is God) is ingrained in our psyche. And this attitude is reflected in Tourism and Hospitality sector’s contribution to GDP at a whopping US$ 136 billion in 2013. No wonder, job potential in this sector is equally huge.
Inspite of slowing economic growth, global operators in the hospitality sector are setting shop in India. Inter Continental Hotels Group, Hyatt Hotels Corp. and Starwood are some of the big names coming in. Hilton too plans a new hotel next year. So the demand for skilled personnel is bound to pick up in a big way. Official data shows this sector needs over two lakh professionals a year. But only 18,000 hospitality graduates pass out annually.
Officials say, the biggest challenge for the industry, as on date, is the paucity of skilled talent. “Both domestic and international hotel companies are flooding the market with new inventory, thereby creating an unprecedented demand for talent. The hotel management institutes have also become a ‘happy hunting ground’ for talent by non-hotel companies too. This further widens the demand-supply gap for talent in the Industry,” says Major Rajesh Chauhan, Chief People Officer, The Lemon Tree Hotel Company. Dr Veerendra P Singh, Executive Director-HR, Devyani International Ltd., concurs, “Though hotels, job opportunities have swelled many times, the demand-supply of talented and skilled manpower is tilted more towards demand of skilled people, rather than supply.”
Dean, The Oberoi Centre of Learning and Development
We aim to provide young aspirants wishing to make a career in hospitality, the opportunity to train at some of the best hotels in the world under the guidance of professional hoteliers
Need for skill development
It is imperative for you to get the right qualification and skill-sets to enter this demanding profession. “A course in Hotel Management gives you an insight on operational skills and acquaints you with management approaches in addition to the communication and personality requirements of the trade,” says AshishDahiya, Associate Professor, Institute of Hotel & Tourism Management, MDU, Rohtak.
Any hospitality industry professional requires a whole set of competencies like Knowledge, Skills, and Attitude and Habits. “This includes knowledge of food & beverages, culinary skills, attitude and ability to serve customers 24X7 in all kind of places and terrain. Budding new employees and managers get opportunity for 18-21 week on-the-job industrial training in 4-5 Star hotels and it is valued by National Council of Hotel Management & Catering Technology,” says Dr Singh.
An undergraduate course in Hospitality or Hotel Management equips you to be ready for four broad functions: Food Production, where food is designed and created, Food & Beverage Service (F&B), where the guest’s needs are looked after in a restaurant or in an office cafeteria, Front Office, that welcomes a guest and tries to make the stay as hassle-free as possible and Accommodation Management, where the staff sees that you feel at home in your room.
Dean - Academics, EcoleHoteliereLavasa
Q. What curricula do you follow?
A.The programme consists of 8 semesters of six months including two Business Internships with prestigious hotels in India and abroad. The course curriculum, teaching styles and assessments follow the rules laid down by the flagship institute - EcolehÃ´teliÃ¨re de Lausanne, Switzerland.
Q. What is the key offering in terms of course content?
A. Instead of pedagogical methods, Ecole follows the andragogy method where the students are guided to research topics and present their knowledge using Power Point and other modern aids. The faculties don the role of facilitators, and help to correct concepts or give specialized inputs. We then provide opportunities for this knowledge to be applied in real life situations through case studies, live practical’s, projects, etc.
Q. Do the students get hands-on experience?
A. Unique to any institute across the globe, students here have access to a wide range of hospitality formats from budget to deluxe hotels, with best of brands in each category right at their doorstep for their induction and practical training.
Q. What is the uniqueness of your programme?
A. We are the only institute to offer practical training at luxury hotels, budget hotels, clubs, international convention center, restaurants and spa during the course itself at Lavasa. Plus there is academic mobility to transfer credits within the network schools certified by EcolehÃ´teliÃ¨re de Lausanne.
Courses on offer
Students go for undergraduate courses in hospitality sector for a variety of reasons from hefty pay packages to passion for food and beverages. “I am a big foodie and I love cooking. I aspire to become a successful chef in future. These reasons acted as catalyst for my decision to foray into hotel management sector,” says Maahi Trivedi, 9th rank holder in NCHMCT JEE 2013 and currently pursuing Bachelor of Hotel Management & Catering Technology course at IHM, Mumbai.
After completing 10+2 you can opt to study Hospitality or Hotel Management at top of the line public and private institutions across the country. Almost all the institutions select candidates based on performance in the entrance exam and group discussion followed by personal interview.
A student of Oberoi Group’s STEP programme
In the public sector, currently there are 29 Institutes of Hotel Management (IHMs), comprising 21 Central IHMs and 8 State IHMs, and 5 Food Craft Institutes (FCIs), which have come up with the support of the Ministry of Tourism. Besides these, you can opt for institutions set up by state governments.
Bachelor of Science program in Hospitality and Hotel Administration (BSc in H&HA) offered by IHMs affiliated to National Council for Hotel Management and Catering Technology (NCHMCT) in collaboration with IGNOU is one of the most popular courses. The 3-year course is offered in two modes: generic and specialized. The admission is through a national-level Joint Entrance Examination. You can also opt for various specialized diploma courses like Food Production, Front Office Operation etc. through the same JEE.
Some of the popular university-level entrance for UG courses in the hospitality sector are Panjab University Tourism and Hospitality Aptitude Test (PUHAT), Guru Gobind Singh Inderprastha University Common Entrance Test Bachelor of Hotel Management and Catering Technology (GGSIPU CET BHMCT), Maharashtra Hotel Management Common Entrance Test (MAH HM CET) and Uttar Pradesh State Entrance Examination Bachelor of Hotel Management and Catering Technology (UPSEE-BHMCT).
A few renowned hotels offer their own hotel-specific courses/ programmes:
Students at EcoleHoteliereLavasa get trained to develop as hospitality professionals.
Industry experts complain that most of the hotel schools follow the pedagogic method where the teacher takes the onus of acquiring knowledge and passing them on to students. “The Hotel Management Colleges are only able to impart basic theoretical knowledge to their students and a lot more is desired on the skill development front,” opines Lemon Tree’s Major Chauhan. However, some of the institutes pride themselves on the way they impart knowledge, laced with practical skills. “Our great strength is our methodology of learning. We do not teach! Students learn!” says Ravi Kapela, Dean of Ecole Hoteliere Lavasa .At top colleges, students are exposed to ‘best-in-class’ industry practices. The focus is to develop students as hospitality leaders and entrepreneurs. The Oberoi Group’s STEP programme offers students the opportunity to acquire all round and specialized skills and knowledge in all departments of a hotel.
“We aim to provide young aspirants wishing to make a career in hospitality, the opportunity to train at some of the best hotels in the world under the guidance of professional hoteliers,” informs MohitNirula, Dean, The Oberoi Centre of Learning and Development. STEP’s Hotel Operations Programme offers training in the three operations departments of Food and Beverage, Front Office and Housekeeping. The Kitchen Operations Programme includes training in the Western and Indian kitchens besides orientation in specialized sections such as bakery, pastry and the cold kitchen. Apart from the course curriculum, students undergo business internship for exposure to real competition while learning from personal experiences.
“During the programme, a trainee is placed at one of our hotels, learns the various aspects of hotel operations and is thus able to gain valuable experience besides honing the attitude, skills and knowledge required by the industry,” shares Nirula.
“Life can be really tough for a young person seeking a career in the hospitality and restaurant industry. He or she must be ready to invest in her career growth by learning all disciplines of Hospitality: Front Office, Housekeeping, F&B Service and Food production. One has to be comfortable with unearthly working hours and doing menial work at times can be a dampener; simultaneously it can be a wonderful opportunity to make a mark if one decides,” says Dr Singh of Devyani International.
Courses and institutes
Bachelor of Science program in Hospitality and Hotel Administration (BSc in H&HA)
IHM (35 campuses)/15 private Hotel Management Institutes affiliated to NCHMCT/IGNOU
NCHMCT JEE Entrance Exam
BSc in Hospitality & Hotel Administration (Specialisation)
IHM Chennai,Goa, Hyderabad, Kolkata, Mumbai
M.Sc. In Hotel Administration
IHM Lucknow, Pusa, Chennai, Bengaluru
Graduation/Diploma in Hotel Mgmt
Diploma in Food Production
IHM (8 campuses)
Diploma in Food and Beverage Service
IHM Hajipur, Jaipur, Pusa, Shimala, Srinagar
Diploma in Front Office Operation
IHM (2 campuses)
Diploma in House Keeping
IHM Guwahati, Jaipur
Diploma in Bakery and Confectionery
IHM Jaipur+ Srinagar
Craftsmanship Certificate Course in Food & Beverage Service
IHM Bhubaneswar+ Goa
Craft Certificate Course in Food Production and Patisserie
IHM (14 campuses)
BSc in Hospitality Studies & Catering Services
Apeejay Institute of Hospitality, Navi Mumbai
BSc (Hospitality Studies)
Bachelor of Catering Technology and Catering Arts (BCT&CA)
Osmania University, Hyderabad
Entrance Examination + GD+ PI
PG Diploma In Culinary Arts
All India Entrance Exam + GD+ PI
Bachelor of Science in Catering Science and Hotel Administration
Merit Swiss Asian School of Hotel Management, Ooty
BSc/BA In Hotel Management Catering & Tourism
IIHM (6 campuses)
E-CHAT+ GD+ PI
Hospitality Management Programme
Tests + PI
The Hotel Operations Programme (STEP)
At any of The Oberoi Group’s ten hotels
Three rounds of selection process
The Kitchen Operations Programme (STEP)
WelcomLegionnaire Programme (only for boys)
ITC Hospitality Management Institute
Test + PI
BA (Hons) Hotel Management
Test + GD+ PI
BA (Hons) Culinary Arts
‘Prior to taking up a career in the hotel industry, it would be advisable for aspiring students to spend quality time with existing hoteliers to get an in depth understanding of the nuances of the industry at large,” advises Lemon Tree’s Major Chauhan.
Although chefs and general managers are paid in lakhs, a fresh HM graduate may have to start with a leaner package. In a three- star property, the take home salary of a trainee per month may start from Rs. 10000, in a four-star Rs. 15,000 and in a five- star it could be Rs. 30,000 onwards. The overseas chains, which open in India, have high posts usually assigned to foreign nationals who draw higher salaries, thus pushing the bar for Indians as well.
Some students take up a career in hoteliering for the ‘glamour quotient’, which incidentally is only a small facet of the bigger picture. If you have a burning passion to enter this profession, be prepared, you will be recruited for attitude and trained for skill.
(With inputs from Nafisa Khatoon)
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